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FAQ

FAQ's

SJAW is an ecommerce store based in the UK. We are dedicated to bring truly genuine and unique items relating to your daily needs including Clothes,Home Furniture,Toys,Home Accessories,Kitchen Ware and many more.

If our website reflects “out of stock, click the ‘Notify me when this product is back”. Well notity you as soon as the product is restocked.

 It is unlikely to happen that your order does not reach you, But in case it happens, please contact us directly and we will track the shipment on your behalf.

All international orders will be shipped via standard shipment methods primarily through Fed x. The total shipping time on standard International orders is 2-3 weeks. once the shipping label is created the tracking # will be sent to you via email from info@sjawltd.co.uk

If your order is INCORRECT OR DAMAGED please contact us within 3 days of receiving it The item should not be used or opened and should be in its original packaging. There Will not be a re-delivery/exchange fee if the improper product was sent mistakenly. Refunds will not be made.

 Speeding up the process. By ordering online you will you will get prices taster and you will be able to go through order confirmation and payment process much taster. This could save days of your time. Traceability: You will have easy access to all your previous orders any time you want. Reordering: you can make a re-order anytime based on your previous orders by only couple of clicks. I his Will save time and effort as you don’t need to go through all the documents and emails from the past.

our online ordering system will ask for all the important information you should submit. If you have a VAT number, please remember to submit it. This will make sure the shipment is not delayed because of the lack of VAT number

If you want to cancel your order, please do so as soon as possible. If we nave already processed your order, you need to contact us and return the product. Please contact info@sjawltd.co.uk

 If you want to return a product, please contact info@sjawltd.co.uk